Frequently Asked Questions
E-tickets are delivered at no cost, usually your order email confirmation acts as your ticket unless otherwise specified.
For small items (up to 500g): £1.95. Please choose the Royal Mail option at checkout, this includes: Tour vouchers and gift vouchers.
Our deliveries are sent out on a next day fragile service, but next day delivery cannot be guaranteed, particularly in current circumstances. Our couriers are doing their best to cope with staff shortages and volumes. Please be understanding.
Glassware is usually sold in quantities of six - please contact us if you require less than six.
Vouchers are valid for one year only. Please book your tour within the dates set as failure to do so will lead to disappointment.
Next day Courier delivery: £10.50
FREE Next day Delivery on all orders of £150+
All items ordered after midday on a Thursday will be dispatched the following Monday (as we do not like to leave wine in the delivery depot over the weekend). Saturday or overnight delivery options are possible at extra cost - please contact us on 01284 830 799.
We use a fragile service for next day delivery. A signature is required.
No traditionally made good wine is without risk of a small % of oxidisation. If you are, unluckily, the recipient of a corked bottle, please return it to us within 3 days and we will have it professionally checked for oxidisation and, if it is substandard, we will replace it together with postage costs.
We do offer private tours and tastings for Clubs and Groups - please contact us on 01284 830 799 to discuss your requirements. Tour deposits for cancellations made less than four days before a tour will not be refunded but they may be re-booked free of charge.
We hold all kinds of special occasions here at Giffords Hall, including hen parties, birthday parties and wedding breakfasts - contact us on 01284 830 799 for your requirements.
Your email address will only be used by Giffords Hall Vineyard Limited. We would like to send you offers and information emails. If you wish to be removed from our marketing list, please email us: [email protected]