Frequently Asked Questions

Delivery

E-tickets are delivered at no cost, usually your order email confirmation acts as your ticket unless otherwise specified.

For small items (up to 500g): £1.95.  Please choose the Royal Mail option at checkout, this includes: Tour vouchers, gift vouchers, aprons, shaving soaps, bath oils, etc.

For orders of a single bottle of wine / liqueur you also have the Royal Mail option at £6.55. Delivery will usually be within 1-2 working days, this method does not include tracking but will require a signature.

Glassware is usually sold in quantities of six -  please contact us if you require less than six.

Vouchers are valid for one year only. Please book your tour within the dates set as failure to do so will lead to disappointment.

Next day Courier delivery: £7.95 

FREE Next day Delivery on all orders of £100+

All items ordered after 3pm on a Thursday will be dispatched the following Monday (as we do not like to leave wine in the delivery depot over the weekend). Saturday or overnight delivery options are possible at extra cost - please contact us on 01284 830 799.

We use a fragile service for next day delivery. A signature is required.

Returns

No traditionally made good wine is without risk of a small % of oxidisation.  If you are, unluckily, the recipient of a corked bottle, please return it to us within 3 days and we will have it professionally checked for oxidisation and, if it is substandard, we will replace it together with postage costs. 

Tours

We do offer private tours and tastings for Clubs and Groups - please contact us on 01284 830 799 to discuss your requirements.  

Special Occasions

We hold all kinds of special occasions here at Giffords Hall, including hen parties, birthday parties and wedding breakfasts - contact us on 01284 830 799 for your requirements.

Email address

Your email address will only be used by Giffords Hall Vineyard Limited.  We would like to send you offers and information emails.  If you wish to be removed from our marketing list, please email us: [email protected]