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Frequently Asked Questions

Delivery

Orders of up to £60 have a delivery cost of £7.95. For website purchases which are postage items up to 500g pls choose the postal voucher option. e.g.  Tour vouchers, gift vouchers, aprons, shaving soaps bath oils etc.

FREE DELIVERY on all orders of £100 +

Royal mail charge £6.55 to deliver a single bottle within 1-2 working days. This does not include tracking but will require a signature for proof of posting.

All items ordered after 3.00 pm Thursday will be dispatched on Monday as we do not like to leave wine in the delivery depot over the weekend. Saturday or overnight delivery option is possible at extra cost - pls contact us on 01284 830 799.

We use APC fragile service for overnight delivery unless specified, signature is required.

Returns

No traditionally made good wine is without risk of a small % of oxidisation.  If you are, unluckily, the recipient of a corked bottle, please return it to us within 3 days and we will have it professionally checked for oxidisation and, if it is substandard, we will replace it together with postage costs. 

Opening Hours

11am - 4 pm  (office hours 9.30 - 5 pm)

Tours

We do offer private tours and tastings for Clubs and Groups - pls contact us on 01284 830 799 to discuss your requirements.  Private tastings start at £9.95 per head for groups of 6 or over and tours are an extra £20 per Group.

Special Occasions

We have special occasions here at Giffords Hall - inlcuding small birthday parties and wedding breakfasts - contact us on 01284 830 799 for your requirements